FAQs

Yes, a subscription is required to access the audio stream. We offer various subscription plans to meet your needs.

Unfortunately, we do not offer a free trial due to potential abuse of the service. However, we provide a 1-day plan for those who wish to try the service before committing to a longer subscription.

Yes, the service is available 24/7. However, we perform routine maintenance daily between 12:00 AM and 1:00 AM, during which access may be temporarily unavailable.

Yes, there is a possibility that the service could be shut down if the Clovis Police Department (CPD) upgrades their systems or implements encryption. In such cases, we will notify users and provide prorated refunds for unused subscription time.

No, account sharing is not allowed. Each subscription is intended for use within a single household. We actively monitor accounts for misuse, and any violation of this policy may result in termination of the account.

We strongly discourage sharing transcripts or line-by-line accounts from the audio feed on social media. Doing so increases the likelihood of the CPD upgrading to encrypted systems, which would render this service unavailable. If such a shutdown occurs, prorated refunds will be issued.

No, you do not need to be a resident of Clovis, NM, to use this service. The audio feed is streamed directly through our website, making it accessible from anywhere.

You can access the service on any device with a modern web browser, including smartphones, tablets, laptops, and desktops.

We accept major credit and debit cards. More payment options, such as PayPal or cryptocurrency, may be introduced in the future.

You can cancel your subscription at any time. To cancel, login to Stripe, our payment processor. If you need assistance, feel free to reach out to us! If you decide to cancel, you'll still have access until the end of your current billing cycle. Please note, refunds for unused time are not provided unless the service is permanently discontinued.